Return & Refund Policy

Last updated: 30 September 2026

ESA products are ordered on a pre-order / sales-window basis and imported specifically for confirmed orders. Please read this policy before you pay.

1. All Payments Are Final

Because every item is bought for you as soon as your order is placed, we do not offer refunds once an order has been placed. This applies to the order itself, its shipping fee and its delivery fee. Orders cannot be cancelled after payment.

2. Payment Not Showing on Your Order

If money was deducted from your mobile money but your order, shipping or delivery still shows as unpaid, send us the payment SMS from your network. We check it with our payment provider (Selcom) and, once it is confirmed, apply the payment to your order.

3. Damaged, Defective or Wrong Items

Please inspect your order at pickup or on delivery. If an item is damaged, defective, or not what you ordered, contact us within 48 hours with your order reference and clear photos. Verified cases will be repaired or replaced. Items reported after 48 hours are not covered.

4. How to Contact Us

The quickest way is our Help & Support page (sign in first). Choose your order, say what happened and attach a screenshot of the payment SMS or photos of the item. You will see our reply on the same page.

You can also reach us on:

• WhatsApp: +255 658 694 793
• Email: info@esa.co.tz